Customer Reward Points

Our Customer Rewards Program

reward points

We at Online Toys Australia love to reward our loyal customers in any way we can. Our favourite way of rewarding is through our Customer Reward Points program. Our loyal customers are rewarded via a point system, which can be redeemed on subsequent purchases. This allows our customers to save money every time they shop!

How does it all work? Simple...for every $1.00AUD you spend in our store, we reward you with 10 Customer Rewards Points. For example: if you spend $25.00 on an order, your account will be rewarded 250 Customer Reward Points ($25 x 10 = 250). These points can then be applied on your next order simply by logging into your account and redeeming your points at the checkout!

So how much is 250 points worth exactly? Our web site calculates points using the following formula: 250:1. This means that the value of 250 points equals to $1.00. To put that into context, if a customer has accumulated 1,000 Reward Points they in turn would receive a $4.00 discount to use towards their next purchase with us!

There are also other ways to earn Customer Rewards Points! For example, we occasionally offer promotions that allow customers to earn Rewards Points for writing testimonials, product reviews or entering our competitions. So please remember to visit our store regularly as these promotions are not always advertised on social media or through email marketing.

Summary of Rules:

  • Customer Reward Points are not transferable.
  • Customer Reward Points cannot be redeemed for cash.
  • Customer Reward Points can be redeemed only while shopping with Online Toys Australia.
  • Customer Reward Points are applied to the purchase price, excluding shipping costs.
  • Some heavily reduced or clearance lines may be excluded from the Customer Rewards Program.
  • Customer Reward Points are automatically credited upon full payment of order.
  • Customer Reward Points not redeemed with 36 months of issue will be forfeited.

Frequently Asked Questions (FAQ)

Simple! Just create an account and user password prior to finalising your purchase with us. In turn, any Customer Rewards Points generated can then be applied to your next order. However, by NOT creating an account or NOT logging into your account at the time of purchase, any Customer Rewards Points earned would automatically be forfeited. Unfortunately we cannot add these points back into your account whatsoever.

Easy. Just make sure that you login to your account, prior to submitting your order, and our website will automatically redeem your points for you.

Provided you logged in to your account prior to submitting your order, your Customer Reward Points would have automatically been redeemed for you. New Reward Points are also added to your account so just remember to always login when purchasing with us and our website will take care of everything else.

Unfortunately, Customer Reward Points are non-transferable regardless of the circumstances. Please ensure to use only one account at all times in order to maximise all the benefits our Customer Reward System has to offer.

Usually, and the most likely reason for the disappearance of Customer Reward Points is that they may have expired. Three years (36 months) is the limit in which points must be used, otherwise they automatically expire. However, if you feel that your Reward Points have disappeared for a different reason, please contact our store and we will investigate the matter for you.

Please note: Shipping charges are excluded from reward points calculations.

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